Terms and conditions overview
These Terms and Conditions outline the rules for using Malerionvex’s floral services in Malaysia, clarifying rights and responsibilities for all visitors, customers, and their recipients.
Last updated January 19, 2026
Acceptance of terms required
By visiting or using our floral website and ordering bouquets or arrangements, you agree to comply with these terms. Please review them regularly, as continued usage constitutes acceptance of any amendments.
Key definitions
Throughout these terms, the following definitions ensure clarity for all parties involved.
‘Service’ refers to the bouquet and floral composition offerings by Malerionvex, available through our website.
‘Customer’ refers to any user making an order, inquiry, or using contact forms on this site.
‘Recipient’ is the person receiving the bouquet, which may differ from the customer placing the order.
‘Personal Data’ includes contact, delivery, and purchase information collected during service.
Service usage obligations
You must provide accurate delivery and order details. Use our services only for lawful purposes and avoid submitting false, misleading, or harmful information.
Eligibility
Our floral services are available to adults aged 18 years or above. By ordering, you confirm you meet this requirement according to Malaysian law.
For recipients under 18, an adult must place the order.
Customer and user responsibilities
All users are expected to act respectfully and lawfully when using Malerionvex’s services.
Prohibited activities
Do not use our floral services for any unlawful or improper purposes.
Intellectual property protections
All bouquet imagery, descriptions, site branding, and original content are protected. Reuse, copying, or distribution without written consent is prohibited unless otherwise stated.
User content and contributions
If you share feedback, messages, or testimonials, you grant permission for us to display and reference them for promotional purposes.
Your rights over your content
You retain copyright for any original messages you submit, with the right to request removal at any time.
Privacy and data security
Malerionvex’s privacy practices comply fully with Malaysia’s PDPA. We handle your personal data transparently, as outlined in our Privacy Policy, and safeguard all submitted information.
See our Privacy PolicyDisclaimers and limitations
Services are provided as available. We strive for accuracy and quality but cannot promise uninterrupted access.
Important service notices
Bouquet photos may vary from final arrangements because of flower availability and seasonal differences. Results may vary.
Limitation of liability stated
Malerionvex is not liable for damages arising from site use, order issues, or factors beyond our control, subject to Malaysian law.
Indemnification
You agree to indemnify us from claims or damages if you breach these terms or cause harm when using our service.
Dispute resolution process
Let us know of any complaints and we will aim to resolve issues promptly and amicably.
Arbitration
Disputes not resolved informally may be addressed via Malaysian arbitration procedures, in accordance with statutory requirements.
Informal and friendly resolution is always preferred first.
Online dispute resources
Additional help is available through relevant Malaysian consumer dispute agencies, ensuring your rights are protected.
Contact for dispute supportSeverability
If a term is found invalid, the remainder still applies as the full agreement between parties.
Entire agreement scope
These terms form the complete agreement between you and Malerionvex regarding our floral services.
Jurisdiction and legal framework
Malaysian law governs these terms, rights, and obligations.
Termination
We may suspend or terminate accounts or orders if these terms are breached, with notice to the user as required.
Changes
This document may be updated for compliance or customer experience reasons. Check the date above for the latest version.
Questions and communication
For any terms concerns or clarification, reach out to our team through the contacts below.
Email address: content@malerionvex.sbs
Phone number: +60 11-039 8932
Physical address: The Starling Mall, Lingkaran SV, Damansara Utama, Selangor 47400 Malaysia
Effective from date: January 19, 2026
Version: 2.1