Privacy policy statement
Your data is protected and used with transparency in Malaysia
Introduction to privacy practices
At Malerionvex, we believe in respecting your privacy. This policy explains how we collect, process, and safeguard your personal data when you use our floral services.
We are committed to complying with Malaysia’s laws, including the Personal Data Protection Act (PDPA), for responsible handling and protection of all customer information.
Information we collect and use
We gather only necessary details—like contact and delivery information—to fulfill orders, answer inquiries, and improve our floral services.
Information provided directly by you
- • Contact details such as your name, email, and telephone number
- • Order information, recipient address, and preferred delivery timing
- • Feedback, inquiries, or communication through website forms
- • Special bouquet requests and personalized messages
- • Any other information you voluntarily submit
Automatically collected information
- • Device and browser type used to visit our website
- • Website usage statistics and browsing patterns
- • Cookies and similar tracking technologies
- • IP address, access dates, and geolocation data
- • Technical diagnostics for performance monitoring
How we use your data
Personal data enables us to process orders, provide customer support, enhance our floral services, and communicate updates or promotions with you.
- • Fulfilling your bouquet and arrangement orders
- • Managing delivery logistics and status updates
- • Personalizing recommendations and offers
- • Responding to customer inquiries or requests
- • Improving website usability and customer satisfaction
- • Sending announcements or promotions (with consent)
- • Maintaining network and information security
Our privacy commitment: We never sell your information to third parties. Customer privacy is safeguarded by robust technical security and clear practices outlined in this policy.
Sharing your information responsibly
Your data may only be shared with delivery partners or technical providers essential for supporting floral orders and site operations, with strict confidentiality.
Service providers and partners
We vet all third-party providers to ensure your data remains secure and is processed solely according to your instructions and service requirements.
Compliance with legal obligations
We comply with Malaysian law, and may disclose information if required for legal or security reasons.
Anonymous statistics and analytics
Aggregated, non-identifiable data may be used to understand site trends.
Your personal data rights
You are entitled to request access, corrections, limitation, or deletion of your personal data according to Malaysian privacy law. Contact our team for guidance.
- • Request access to your stored information
- • Ask for corrections to inaccurate data
- • Request deletion of your information
- • Obtain a copy of your personal data
- • Object to direct marketing communications
- • Ask us to limit how your data is used
To exercise any rights, contact our privacy team with details of your request and we’ll respond promptly.
How we protect your personal data
All data is stored securely with encryption, restricted access, monitoring for threats, and regular reviews of our digital infrastructure.
Technical security methods
- • Encryption of customer contact and order information
- • Regular system audits and vulnerability scans
- • Network access logs to detect threats
- • Automated monitoring for suspicious activity
Organizational privacy practices
- • Employee training on privacy responsibilities
- • Strict data access protocols by role
- • Vendor due diligence for subcontractors
- • Documented incident response plans
Data storage and retention policy
We keep your data only as long as necessary to fulfill orders and legal obligations, then securely erase or anonymize it using industry standards.
- • Account information for registered customers
- • Visit history and floral preference data
- • Contact records and delivery correspondence
- • Payment transaction data is encrypted
- • Consented marketing preferences only
Data is deleted or anonymized after retention period ends
International data transfers
Personal data may be processed overseas if needed for supporting core technical functions, with adequate safeguards applied.
- • Encrypted transfer of all necessary information
- • Use of reputable third-party processors
- • Standard contractual clauses for compliance
- • Periodic review of international partners
Cookies, analytics, and tracking
We use cookies for functionality and analytics, respecting your preferences and facilitating smoother website visits and bouquet ordering.
Types of cookies used
- • Essential for website navigation, security, and core functionality
- • Monitor page usage, help improve our website
- • Remember preferences for better user experience
- • Enable advanced features like wish lists
You control cookie use in your browser settings. Review our policy for full details.
Privacy policy changes notice
We update this policy as needed for legal compliance, service changes, or security updates. Changes are reflected here with dates below.
- • Revisions to comply with updated laws
- • Service or technology updates requiring new data practices
- • Security policy refinements for protection
- • Improvements to data access options
Check this page for policy change notifications.
Contact for privacy questions
To ask about your rights or data use, contact our privacy team.
Malerionvex
The Starling Mall, Lingkaran SV, Damansara Utama, Selangor 47400 Malaysia
Phone: +60 11-039 8932
Email: content@malerionvex.sbs
Last updated January 7, 2026
Effective January 7, 2026